My shipment tracking link says "Delivered", but I don’t have it!

We are very sorry that the package didn’t make it to you as tracking information shows! :(

  • Check with all members of your household to see if anyone has received your package, but didn’t tell you.
  • Check with your doorman or property manager if you live in a community or apartment complex.
  • Check with your immediate neighbors. A lot of times when the package is marked as delivered the post office left it at the wrong location in the immediate vicinity.

Sometimes a family member picks it up and forgets to tell you or the mail carrier drops it off with a neighbor if you aren’t home.

If you still cannot locate your package, click HERE to contact our customer service team and provide them with your name & order number.

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