What is your return policy?

Returns

We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date. Unless the item is defective, you will be responsible for shipping costs to send the item back to us.

Exchanges

Ordered the wrong size or color? If you need to exchange an item for the same item in a different size or color, or even want to exchange for a new product altogether, you will not be charged any shipping costs for the exchange. However, unless the item is defective, you will be responsible for shipping costs to send the item back to us.

Simply place an order for the new/exchange item(s) that you would like, then EMAIL us to let us know your original order# & what item(s) you'll be sending back to us! 

 

SivanaSpirit.com return process

  • Email us and let us know your 6-digit Order #, the item/s you would like to return & the reason for the return.
  • We will take care of the paperwork for you and get the forms emailed over to you
  • Send the item(s) back to us using any trackable method. Once we receive your package, we will promptly process your return or exchange.

 

Any original shipping costs are non-refundable. Your refund will be credited back to the original method of payment used to make the original purchase.

 

If you have any other questions, feel free to send us an EMAIL :)

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