We are very sorry that the package didn’t make it to you as tracking information shows! :(
- Check with all members of your household to see if anyone has received your package, but didn’t tell you.
- Check with your doorman or property manager if you live in a community or apartment complex.
- Check with your immediate neighbors. A lot of times when the package is marked as delivered the post office left it at the wrong location in the immediate vicinity.
Sometimes a family member picks it up and forgets to tell you or the mail carrier drops it off with a neighbor if you aren’t home.
If you still cannot locate your package, click HERE to contact our customer service team and provide them with your name & order number.